Any customer/borrower having any grievance / complaint with respect to the product and service offered by the Company may contact/reach us in the following manner:

The concerned borrower may file a complaint with the company via email in writing at care@cashmysalary.com. Our team will respond to your queries within 7 days of filing the complaint. You may also contact us at 1800 309 2712 for assistance.

In case your complaint is not resolved by our customer support team within 7 days of filing the complaint, you may escalate the matter to our Grievance Redressal Officer, Mr. Bilal Ahmed, Mobile No: +91 77175 93645, email bilalahmed@regencyinvestments.co.in.

In case your complaint is not resolved by our Grievance Redressal Officer within 15 days of filing the complaint, you may escalate the matter to our Nodal Grievance Redressal Officer, Ms. Ravina Khan, Mobile No: 916283364410, email: ravina@regencyinvestments.co.in.

If the issue remains unresolved even after contacting our customer support and Grievance Redressal Officer(s):

In case of no resolution of complaint within one month from the date of filing complaint, the borrower may appeal to the RBI through CMS Portal Email: crpc@rbi.org.in Centralized Receipt and Processing Centre (CRPC) Reserve Bank of India, Central Vista, Sector 17, Chandigarh-160017.