We are committed to providing the best financial services. If you face any issues, our structured escalation matrix ensures your concerns are heard and resolved promptly.
Any customer or borrower having a grievance or complaint with respect to the products and services offered by Cashmysalary (Regency Fincorp Limited) may reach us through our official channels. We ensure a transparent, fast, and fair resolution process.
The concerned borrower may file a complaint with the company via email in writing or by calling our toll-free number. Our team will respond to your queries within 7 days of filing the complaint.
care@cashmysalary.com
Toll-Free
1800 309 2712
In case your complaint is not resolved by our customer support team within 7 days of filing the complaint, you may escalate the matter to our Grievance Redressal Officer.
Officer
Mr. Bilal Ahmed
bilalahmed@regencyinvestments.co.in
Phone
+91 77175 93645
In case your complaint is not resolved by our Grievance Redressal Officer within 15 days of filing the complaint, you may escalate the matter to our Nodal Grievance Redressal Officer.
Officer
Ms. Ravina Khan
ravina@regencyinvestments.co.in
Phone
+91 62833 64410
If the issue remains unresolved after 1 month from the date of filing the complaint with us, the borrower may appeal to the RBI through the CMS Portal or CRPC.
crpc@rbi.org.in
Address
Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh-160017
Security Alert
सुरक्षा चेतावनी
Fraudsters are sending fake payment requests via WhatsApp, SMS, and social media, impersonating cashmysalary.com employees. Stay alert:
धोखेबाज़ WhatsApp, SMS और सोशल मीडिया के माध्यम से नकली भुगतान अनुरोध भेज रहे हैं, जो cashmysalary.com के कर्मचारियों के रूप में पहचान बना रहे हैं। सतर्क रहें:
Do not click unknown links or reply to suspicious messages.
अज्ञात लिंक पर क्लिक न करें या संदिग्ध संदेशों का जवाब न दें।
Verify email IDs and domains before engaging.
संलग्न होने से पहले ईमेल ID और डोमेन सत्यापित करें।
Be cautious of calls or messages claiming to be from us.
हमारे होने का दावा करने वाले कॉल या संदेशों से सावधान रहें।
cashmysalary.com is not responsible for losses from payments to unverified persons or links.
cashmysalary.com अप्रमाणित व्यक्तियों या लिंक को भुगतान से होने वाले नुकसान के लिए जिम्मेदार नहीं है।
Safe Payment / सुरक्षित भुगतान
Pay only through our official website cashmysalary.com or authorized link.
भुगतान केवल हमारी आधिकारिक वेबसाइट cashmysalary.com या अधिकृत लिंक से करें।
Do not trust any unknown number/link.
किसी अज्ञात नंबर/लिंक पर भरोसा न करें।
- Team CashMySalary