Cash My Salary
Fair Practice Code
Fair Practices Code (FPC)
In compliance with RBI guidelines for Non-Banking Financial Companies (NBFCs), Regency Fincorp Limited has adopted this Fair Practices Code to ensure transparency, fairness, and ethical conduct in all its dealings with customers.
Introduction
Regency Fincorp Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI) as a non-deposit taking, non-systemically important NBFC. The Company is primarily engaged in providing personal loans, MSME finance, and other financial services under the brand "Cashmysalary".
This Fair Practices Code (FPC) has been formulated in accordance with the guidelines issued by the Reserve Bank of India for Non-Banking Financial Companies (NBFCs). This Policy is applicable to all products and services offered by Regency Fincorp Limited.
Purpose
The purpose of this Fair Practices Code (FPC) is to:
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Ensure transparency and fairness in all dealings with customers. -
Promote ethical lending practices and protect customer interests. -
Comply with regulatory guidelines issued by the Reserve Bank of India. -
Provide a framework for grievance redressal and customer service.
The Code applies to all business operations of the Company and ensures equal access to all eligible borrowers without bias based on caste, creed, religion, gender, or any other discriminatory factor.
Key Commitments
Transparency
Clear disclosure of all terms, conditions, charges, and interest rates to customers.
Timely Processing
Time-bound appraisal, disbursement, and communication of loan decisions.
Fair Treatment
Equal and non-discriminatory treatment of all customers and applicants.
Confidentiality
Strict protection of customer information and data privacy.
Loan Appraisal & Terms
Loans will be appraised in accordance with the Company's Credit Policy.
Proper credit assessment, not solely reliant on margin and security.
Clear communication of credit limits and terms/conditions with borrower's informed acceptance on record.
Written and certified loan agreements with copies of all enclosures provided to the borrower.
Clear stipulation of lender's discretionary credit facilities and the absence of obligation for future requirements.
Time-bound appraisal procedures and communication of decisions in consortium lending.
Note: All loan terms and conditions are disclosed in the loan agreement and a copy is provided to the borrower.
Disbursement & Changes
● Disbursement
- • Loan disbursement upon completion of all formalities
- • Clear communication of disbursement schedule
- • No hidden charges or deductions
● Changes in Terms
- • Prior notice for any change in terms/conditions
- • Interest rate changes communicated in advance
- • Borrower's consent obtained for material changes
Post-Disbursement Monitoring
Account Access
Regular Reviews
Performance Tracking
Continuous monitoring of loan accounts with proactive communication to customers
Confidentiality of Information
Regency Fincorp Limited is committed to protecting the confidentiality and security of customer information. We adhere to strict data protection standards and ensure that:
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Customer data is used only for legitimate business purposes -
Information is shared with third parties only with customer consent or as required by law -
Appropriate security measures are in place to prevent unauthorized access
Grievance Redressal Mechanism
Regency Fincorp Limited has established a robust grievance redressal framework to address customer complaints and concerns promptly and fairly.
care@cashmysalary.com
📞 Phone
1800 309 2712
Review of the Policy
This Fair Practices Code shall be reviewed annually or earlier if mandated by changes in RBI regulations. The Board will ensure the continued relevance and effectiveness of this Code through appropriate modifications from time to time.
Force Majeure
In exceptional cases of Force Majeure (natural disasters, pandemics, war, regulatory actions, etc.), the commitments under this Code may not be fully enforceable. However, the Company shall make best efforts to fulfill its obligations under such conditions.
Regency Fincorp Limited
This Fair Practices Code is a legally binding commitment to our customers and is enforced under applicable Indian laws and RBI regulations.
